«Proceedings of Gubkin University»

Assessment of internal incident investigation process maturity at major energy company

UDC: 331.45+331.46
DOI: -

Authors:

¹ National University of Oil and Gas “Gubkin University”, Moscow, Russian Federation
² British Petroleum, London, United Kingdom

Keywords: fuel and energy complex, industrial safety management system, incidents, internal investigation, process maturity assessment, process assessment components, questionnaires, process improvement measures

Annotation:

The article presents the results of an assessment of the maturity of the internal incident investigation process in a major energy company with a wide range of economic activities from hydrocarbon production to the sales of end products. Over the period from 2019 to 2023, the company saw a decrease in the number of accidents from 98 to 39, but an increase in the frequency of injuries. In the period from May to August 2023, the company conducted a study aimed at improving the internal incident investigation process. Within the framework of this study, a tool was developed to assess the maturity of the internal incident investigation process, which made it possible to quantify 16 components of the process, establish a level out of five possible and identify weaknesses. The following components received a low level of expert assessment: automation of the process; documentation; information collection; identification of causes; corrective measures and others. Recommendations for improving the process of internal investigation of incidents are proposed. The developed methodology for assessing the maturity of the internal incident investigation process is universal and can be used by various large companies in the Russian fuel and energy complex.

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