«Automation and Informatization of the fuel and energy complex»

Queueing techniques in the problem of reliability and risks assessment and optimisation of the IT-project implementation process

UDC: 004.418
DOI: -

Authors:

¹ National University of Oil and Gas "Gubkin University", Moscow, Russia

Keywords: critical components (objects), mass servicing systems, human resource management, IT project operational management, production process, development management

Annotation:

The article is a continuation of the study of the complex problem of assessing and optimizing the reliability and risks of IT-projects for the implementation of automated enterprise management systems (EMS} functioning in conditions of uncertainty and risk, which is actively performed by the University teachers and postgraduate students of the Department of Control Automated Systems of National University of Oil and Gas "Gubkin University". In the landscape of distributed companies (represented in the fuel and energy complex of vertically integrated oil and gas companies), traditional EMS should be transformed into network-centric automated intelligent management systems (AIMS), thus, in turn, imposing specific requirements and limitations for the network-centric concept implementation, namely the solution of the following key problems: network-centric monitoring, interoperability, self-synchronization. Earlier works proposed the concept of representing IT-project and AIMS as a multi-component system and the corresponding model for determining the critical components of IT-project and AIMS, thus solving the problem of self-synchronization by multi-criteria selection of the most important (critical) elements. Further on, a set of models for assessing the aggregate risk and aggregate damage of the entire IT-project on the implementation of AIMS and its individual components on the basis of Markov random processes with controlling effects of components through their transition intensities was proposed. It is obvious that the most vulnerable component of the IT-project and AIMS is human-resource support (HRS), which is also confirmed by the proposed models. Thus, self-synchronization of the HRS component and ensuring its interoperability, both within the component and with other components, is the most important problem of a decision-making manager (DMM). Obviously, the previously proposed models cannot satisfy the needs of the decision-making manager (DMM) in the operational management of HRS, assessment of the effectiveness of the production process organization, the selected role model, development methodology, etc. The authors of the article investigate the possibilities of applying the theory of mass servicing in the issues of modeling the production process of IT-project implementation of AIMS to solve the problems of operational management and improve the objectivity of managerial decision-making.

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